We know every artwork carries unique imagination and special meaning.
We craft each product carefully to turn your memories into something real and lasting.
Order Cancellation
After receiving your order, we usually begin production within 24 hours.
If your order has not entered production yet:
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We can cancel your order and provide a full refund
If production has already started:
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A full refund will not be available due to labor and material costs
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A partial refund may be provided based on the production progress
About Customization
Each product is custom-made based on your order's images and descriptions. We always do our best to bring your design to life!
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The final product may be affected by craftsmanship, materials, and design complexity
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There may be reasonable differences between the final product and the original design
These differences are a natural part of handmade custom products.
If you're not fully satisfied with the final product:
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We can offer minor adjustments within the original order scope
If:
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New requests are added beyond the original order's images and descriptions
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Or major design changes are required
This may require a full remake, and additional costs may apply.
If Something Isn’t Quite Right
If your product arrives with:
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Clear quality issues
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Damage during shipping
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Significant differences from your design
Please contact us within 7 days of delivery and provide:
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Order number
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Clear photos or videos
We will offer one of the following based on the situation:
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Free remake
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Partial refund
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Or a full refund in special cases
Shipping & Delivery
We do our best to ensure every product arrives safely.
However, shipping may occasionally be affected by:
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Carriers
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Customs procedures
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Weather
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Strikes or other unforeseen events beyond our control
If you experience:
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Lost packages
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Long delays without tracking updates
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Abnormal shipping status
Please contact us with your order number. We will assist with investigation or offer a suitable solution.
If you purchased Shipping Protection for your order, you may also refer to our Shipping Protection for additional coverage details and claim support.
Refund Notes
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Your refund will be returned to the original payment method
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It may take 4-7 business days for your refund to appear in your payment account after it has been issued
Need Help?
We’re always here for you!
