Your creation is made to order, carefully prepared, and shipped to you with care.
Most custom orders are completed within 3–4 weeks before shipping. Once your creation is ready, shipping time depends on your destination and selected shipping method.
|
Region |
Standard Shipping |
Express Shipping |
|
US,UK,CA,AU |
11-13 Business Days |
4-6 Business Days |
|
DE,FR,IT,ES |
11-13 Business Days |
4-6 Business Days |
|
Rest of World |
15-18 Business Days |
4-6 Business Days |
|
Region |
Standard Shipping Cost |
Express Shipping Cost |
|
US,UK,CA,AU |
$14.99 |
$39.00 |
|
DE,FR,IT,ES |
$19.99 |
$44.00 |
|
Rest of World |
$24.99 |
$44.99 |
Q1. How do I track my order?
Once your order is shipped, we'll inform you with shipping email notifying the newest shipping status, which contain an order tracking link for you to get more detail of the shipping status.
Q2. Do you ship internationally?
Yes. We are very glad to make and deliver sweet, cuddly stuffies for people across the world. iDooodle has collaborated with a wide range of shipping carriers to ensure you get the best delivery option with speed, location, and cost considerations.
Q3. Do I need to pay tax or customs duties when the package arrives?
Mostly, you don't need to. While some additional tax fees may occur in some countries, our product prices cover tax/customs duties for our main sale countries, including the United States and European countries.
Q4. Can I change my shipping address?
Yes, please contact us as quickly as possible if you need to change your shipping address after placed an order, as we are only able to do that before your order shipped out.
Q5. What if my package is delayed?
Delivery times are estimates and may be affected by customs processing, carrier delays, holidays, weather, or high shipping volumes.
If your tracking information hasn't updated for a while or your package appears to be delayed, please contact us and we'll be happy to help.
Q6. What if my package is lost or damaged?
If you purchased Worry-Free Delivery Protection, your order may be covered for eligible issues such as loss, damage, theft, or delivery delays, according to the protection terms.
For assistance, please contact us with your order number and the email address used for your order.
Q7. What if my tracking says "Delivered" but I haven't received my package?
First, please check around your delivery location and ask household members or neighbors if they received it.
You can also contact the carrier for additional delivery information.
If you still can't locate your package, please contact us with your order number so we can help you with the next steps.
