Protect your order against loss, damage, theft, and shipping delays for extra peace of mind.
Shipping Protection is available as an optional add-on during checkout.
What is Shipping Protection?
Shipping Protection is an optional delivery protection service offered during checkout to help protect your order during transit.
Depending on the protection provider, coverage may include:
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Lost packages
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Shipping damage
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Delivery delays
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Theft after delivery
This protection service is managed by a third-party provider.
Is Shipping Protection Required?
No — Shipping Protection is completely optional.
You can choose whether or not to add protection coverage during checkout.
If you do not wish to purchase Shipping Protection, simply turn off the option before completing your order.
What’s Covered?
| Coverage Scope |
Scenario |
Claim Time Limits |
| Loss |
Lost during transit |
All issues must be reported within 90 days of the order date |
| Partially lost during transit |
| Porch piracy incident |
| Damage during transit |
When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable |
| Shipping Disruptions Caused by Strikes or Riots |
Strikes or riots encountered during transportation |
| Misdelivery by the Carrier |
Logistics provider delivery error (excluding errors caused by the consumer) |
What’s Not Covered
Shipping Protection typically does not cover:
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Incorrect or insufficient address provided by the consumer
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Unfulfilled orders where logistics status shows "pre-shipment," "label created," or "shipment information received"
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Goods detained or confiscated by relevant law enforcement or government authorities
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Unclaimed shipments or consumer refusal (except for damaged goods)
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Non-conforming items (e.g., wrong product, color, size, or model received)
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Pre-existing damage before shipment (e.g., rust, oxidation without visible water stains, or inherent product defects)
Coverage exclusions may vary depending on the protection provider.
How to File a Claim
After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:
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Email Confirmation: After purchase Shipping Protection Services, you will receive an email titled "Xcotton Shipping Protection Placed Successfully ", click the highlighted link in the email to access the Claims Center.
For any claim-related inquiries, consumers may contact: support@xcottons.com
Important Notes
Shipping Protection is provided and administered by a third-party provider.
Coverage terms, claim approvals, processing times, and compensation decisions are subject to the provider’s policies and review process.
